👋 Hi, I'm Rick—at Recurr, I share personal insights, tactics, and playbooks on PLG & Customer Success. Curated for founders, CS, and growth leaders determined to scale their business. 100% free.
Tools
If you have ever worked in a startup, you know better than anyone the value of time and money. Having the right tools in place for your team will help you and the team stay on top of what matters: delivering value to your customers and driving growth. If you
PLG
PLG isn’t a magic bullet. Many believe it means no sales, instant growth, and lower costs—but the reality is more complex. This post reveals 9 hard truths about PLG, from hidden sales triggers to the real cost of self-serve.
Customer Success
The true mark of a great Customer Success team? When customers don’t need them as much.
Customer Success
Shifting from Sales-Led to PLG requires Customer Success (CS) as a growth driver—guiding pricing changes, optimizing onboarding, and driving expansion. In PLG, CS shifts from high-touch to data-driven, scalable strategies that boost adoption, retention, and revenue.