Customer Success
Why the Best Customer Success Teams Aim to Become Obsolete
The true mark of a great Customer Success team? When customers don’t need them as much.
Customer Success
The true mark of a great Customer Success team? When customers don’t need them as much.
Customer Success
Shifting from Sales-Led to PLG requires Customer Success (CS) as a growth driver—guiding pricing changes, optimizing onboarding, and driving expansion. In PLG, CS shifts from high-touch to data-driven, scalable strategies that boost adoption, retention, and revenue.